Terms of service
Terms of Service
Last updated: 22 August 2026
These Terms of Service (“Terms”) govern your use of the Zelo website and your purchase of products from Zelo.
By accessing our website, placing an order or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Zelo
Company Name: JENIK GOULD ST INC
Company Address: 1312 17th Street #692, Denver, CO 80202, United States
Zelo
Address: 1A Ludgate Hill, London, EC4M 7AA, United Kingdom
Telephone: 020 7930 9442
Email: supportezelo1@gmail.com
In these Terms, “Zelo”, “we”, “us” and “our” refer to Zelo and, where applicable, JENIK GOULD ST INC, the company operating the business.
“You” and “your” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You may use our website only for lawful purposes.
You agree not to:
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Use the website for fraudulent or unlawful activities
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Attempt to gain unauthorised access to our systems
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Interfere with the operation or security of the website
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Introduce malicious software or harmful code
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Copy, reproduce or commercially exploit website content without permission
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Use automated systems to access the website in a manner that could interfere with its operation
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Provide false or misleading information when placing an order
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been breached or that unlawful or abusive activity has occurred.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, colours and visual appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
Nothing in this section affects your statutory rights as a consumer.
4. Product Availability
All products are subject to availability.
We may limit the quantity of products that can be purchased by a customer or refuse an order where reasonably necessary, including where there is an apparent pricing or listing error, suspected fraudulent activity or a stock availability issue.
If we are unable to fulfil an order that you have already paid for, we will provide an appropriate refund in accordance with applicable law.
5. Prices
All prices displayed on our website are shown in the applicable currency indicated at checkout.
Where applicable, taxes and other mandatory charges will be presented as required by law.
We take reasonable care to ensure that prices are accurate. If a significant pricing error occurs, we may contact you before fulfilling the order.
If we cannot agree on how to proceed, you may cancel the order and receive a refund of any amount already paid.
6. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
A contract for the sale of goods will be formed when we accept your order and confirm that the products will be dispatched, unless applicable law provides otherwise.
We may decline or cancel an order where reasonably necessary, including in circumstances involving stock errors, pricing errors, payment issues, suspected fraud or other legitimate reasons.
If we cancel an order after payment has been taken, we will refund the amount paid.
7. Payment
Payment must be completed using one of the payment methods available at checkout.
You confirm that you are authorised to use the payment method provided.
Payment information may be processed by third-party payment providers. Zelo does not generally store complete payment card details on its own systems.
8. Delivery
We will provide delivery information during the checkout process or in the relevant shipping information available on our website.
Delivery times are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, industrial action or other unforeseen events.
If your order is significantly delayed or otherwise affected, please contact our customer support team at:
Your statutory consumer rights remain unaffected.
9. Returns, Refunds and Cancellations
Our Returns & Refund Policy forms part of these Terms.
Where you purchase goods online as a UK consumer, you may have a statutory right to cancel your purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
You may also have additional rights where goods are faulty, damaged, misdescribed or otherwise fail to meet the requirements of applicable consumer law.
For full information, please refer to our Returns & Refund Policy.
10. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, defective or materially different from the product ordered, please contact us at:
We may request photographs or other information to help us assess the issue.
Nothing in these Terms limits your statutory rights in relation to faulty, defective or misdescribed goods.
11. Intellectual Property
Unless otherwise stated, the content of our website, including text, graphics, logos, images, product descriptions, designs and other materials, is owned by or licensed to Zelo and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful purposes.
You must not reproduce, distribute, modify, republish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
12. User Content
If you submit reviews, comments, photographs or other content to us, you must ensure that you have the necessary rights to submit that content and that it does not:
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Violate another person's rights
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Contain unlawful, defamatory or misleading material
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Contain malicious software
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Infringe intellectual property rights
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Contain unlawful or abusive content
By submitting content to us, you grant Zelo a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for legitimate business purposes, subject to applicable law.
We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.
13. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment providers, delivery companies, technology providers, analytics services and other service providers.
Third-party services may be subject to their own terms and privacy policies.
Zelo is not responsible for the independent policies or practices of third-party services except to the extent required by applicable law.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free or available at all times.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, technical or operational reasons.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, Zelo will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of the contractual relationship, to the extent permitted by law.
Nothing in these Terms affects your statutory consumer rights.
16. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, interruptions to transport networks, cyber incidents, strikes, government action, war, civil unrest, widespread technical failures or other events that could not reasonably have been anticipated or prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
17. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that policy and applicable data protection law.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on our website with the relevant “Last updated” date.
Changes will not affect rights that you have already acquired where doing so would be unlawful.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you may also benefit from mandatory protections available under the laws applicable to you.
Nothing in these Terms prevents you from exercising any statutory rights available to you.
20. Contact Us
If you have any questions about these Terms or your order, please contact:
JENIK GOULD ST INC
1312 17th Street #692
Denver, CO 80202
United States
Zelo
1A Ludgate Hill
London, EC4M 7AA
United Kingdom
Telephone: 020 7930 9442
Email: supportezelo1@gmail.com
We aim to respond to customer enquiries as promptly as reasonably possible.
Zelo — Terms of Service
Last updated: 22 August 2026