Privacy policy

Privacy Policy

Last updated: 22 August 2026

Zelo (“Zelo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Zelo

Address: 1A Ludgate Hill, London, EC4M 7AA, United Kingdom
Telephone: 020 7930 9442
Email: supportezelo1@gmail.com

For privacy-related enquiries, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information You Provide Directly

When you place an order, create an account, contact us or otherwise provide information to us, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Information you provide when contacting customer support

  • Information necessary to process returns, refunds or exchanges

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store complete payment card details on our own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website interaction and usage information

This information may be collected through cookies, similar technologies and standard website functionality.

4. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments and refunds

  • Provide customer support

  • Communicate with you regarding your orders

  • Manage returns and exchanges

  • Prevent fraud and protect the security of our website

  • Maintain and improve our website

  • Understand how customers use our website

  • Comply with applicable legal and regulatory obligations

  • Resolve disputes and enforce our terms and policies

  • Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

5. Legal Bases for Processing

Where applicable, we process personal information on one or more of the following legal bases:

Performance of a Contract

We may process information when it is necessary to fulfil an order or provide services you have requested.

Legal Obligations

We may process information when necessary to comply with applicable legal, accounting, tax, regulatory or other obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Consent

Where consent is legally required, we will request your consent before carrying out the relevant processing.

You may withdraw consent where processing is based on consent.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and, where permitted, support marketing and advertising activities.

Some cookies are necessary for the website to operate and cannot be disabled through certain website settings.

Where applicable, non-essential cookies will only be used in accordance with applicable consent requirements.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

7. Shopify and Service Providers

Our online store is powered by Shopify.

Shopify and other service providers may process personal information on our behalf or as independent data controllers, depending on the service involved.

We may use trusted third-party providers for services including:

  • Website hosting and infrastructure

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Fraud prevention

  • Analytics

  • Marketing and advertising

  • Email communications

  • Website security

We only share information with third parties where reasonably necessary for the relevant business purpose, where required by law, or where otherwise permitted under applicable data protection legislation.

8. Sharing Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information with:

  • Payment processors

  • Delivery and logistics providers

  • Fulfilment partners

  • Technology and hosting providers

  • Customer service providers

  • Analytics and marketing providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

Third parties receiving information are expected to process it appropriately and securely and in accordance with applicable legal requirements.

9. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected

  • Whether an ongoing customer relationship exists

  • Our legal and regulatory obligations

  • Accounting and tax requirements

  • The resolution of disputes

  • The prevention of fraud or abuse

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of personal information in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to request data portability where applicable

  • The right to withdraw consent where processing is based on consent

  • The right to object to direct marketing

These rights are subject to applicable legal limitations and exemptions.

To exercise a privacy right, please contact us at:

supportezelo1@gmail.com

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to receive marketing communications from us, we may send information about products, offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not affect transactional communications relating to orders or services you have requested.

13. Children's Privacy

Our website is not intentionally directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can assess the situation and take appropriate action.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you access.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data processing practices.

When we make changes, we will update the “Last updated” date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way Zelo handles personal information, please contact us:

Zelo
1A Ludgate Hill, London, EC4M 7AA, United Kingdom
Telephone: 020 7930 9442
Email: supportezelo1@gmail.com

We will review privacy enquiries and respond within the timeframe required by applicable law.

Zelo Privacy Policy
Last updated: 22 August 2026